Frequently Asked Questions

Getting started is simple. Call us for a free consultation, and our care coordinator will visit your home to assess your loved one's needs. We'll develop a personalized care plan and match you with a qualified caregiver. Services can typically begin within 24-48 hours of your consultation.

Yes, we have a 4-hour minimum for most services to ensure quality care and consistency. However, we understand every situation is unique, and we can work with you to find a schedule that meets your family's needs and budget.

Absolutely! We believe the caregiver-client relationship is crucial. During our initial consultation, we'll discuss preferences and introduce you to potential caregivers. You can request specific caregivers, and we'll do our best to accommodate your preferences while ensuring compatibility and expertise.

For non-urgent situations, services typically begin within 24-48 hours after your consultation. For urgent or emergency situations, we offer same-day care coordination. We understand that care needs can arise suddenly, and we're committed to being there when families need us most.

Care needs often change over time, and we're flexible. We regularly review care plans and can adjust services, hours, or caregiver assignments as needed. Whether you need more support or less, we'll work with you to ensure the care plan always matches your loved one's current needs.

Our rates vary by care level: Companion Care is $28/hour, Personal Care (CNA) is $42/hour, and Skilled Nursing (RN) is $75/hour. Rates may vary slightly based on location, time of day, and specific care requirements. We offer flexible scheduling and can work with insurance coverage. Contact us for a personalized quote.

Yes, we offer package pricing for families requiring 20+ hours per week, which can provide cost savings. We also work with long-term care insurance and offer payment plans for families. Many insurance plans cover a significant portion of our services, reducing out-of-pocket costs.

We accept private pay, credit cards, checks, and work directly with Medicare, Medicaid, and private insurance companies. We also accept long-term care insurance. Our billing team handles all insurance claims, making the process as simple as possible for families.

No hidden fees. Our pricing is transparent. The hourly rate includes the caregiver's time and expertise. There are no setup fees, cancellation fees (with 24-hour notice), or additional charges for standard services. We'll always discuss any potential additional costs before services begin.

We understand that circumstances change. You can adjust services, change schedules, or cancel with 24-hour notice at no penalty. We're flexible and committed to working with your family's changing needs. For emergencies or urgent changes, we're available 24/7 to assist.

Every caregiver undergoes comprehensive background checks, professional reference verification, license/certification validation, and drug screening. All caregivers receive ongoing training in safety protocols, emergency procedures, and specialized care techniques. We maintain detailed care documentation and conduct regular quality assurance visits.

All caregivers are trained in emergency response procedures. In case of a medical emergency, caregivers immediately call 911 and then notify family members and our 24/7 support line. We maintain detailed medical history and emergency contact information, and our caregivers are trained to recognize signs that require immediate medical attention.

Our caregivers provide medication reminders, organize medications, and can assist with medication administration (within their scope of practice). CNAs can remind and assist, while RNs can administer medications. We coordinate with healthcare providers and pharmacies, maintain medication logs, and immediately report any concerns about medication effectiveness or side effects.

Yes! Our family portal provides real-time access to care notes, medication schedules, health updates, and daily activity logs. Family members receive regular updates via phone, email, or through our secure online portal. We maintain open communication and ensure families are always informed about their loved one's care and wellbeing.

We maintain a pool of qualified backup caregivers to ensure continuity of care. If your regular caregiver is unavailable due to illness, vacation, or other reasons, we'll provide a trained replacement caregiver who has been briefed on your loved one's care plan. You'll always be notified in advance when possible.